Frequently asked questions
Once you have registered , you will see the option to buy credits on your dashboard. Various easy payment options are available.
You can request a refund for any unused credits. The refund will be made within 24 hours.
Yes you can. An account option is available for high usage customers. Please contact us for more information.
Yes we do. Please contact us for more information.
You can select the storage period on your company profile - from 1 day up to 3 years. Select the appropriate period for your industry.
The cost is determined by your plan. There is a pre-paid, or a contract option. The pricing of the contract option will be determined by usage volume.
The cost is calculated per unique bank account number per bundle.
A "bundle" consists of the document(s) that you upload at the same time (in one go).
There are 2 types of services you can choose when you upload a bundle:
1) Authentication service
2) Transaction/ categorisation service (price automatically includes the authentication service)
On the pre-paid option, authentication service is billed at 5 credits and the transaction service is billed at 10 credits. (Unreadable and unoriginal files uploaded will incur only the authentication charge).
The charge is per account number, per bundle. For example, if there are 10 documents in the bundle with the same account number, there will only be 1 charge. If there are 10 documents in the bundle but 3 account numbers, there will be 3 charges.